Past Monthly Meetings


The DCDS offers regular, complimentary CE programming to its members each year between September and May. Monthly meetings are usually on the second Tuesday of the month (depending on holidays and other events). In addition to learning the latest innovations and techniques in dentistry from world-renowned speakers from across the country, DCDS monthly meetings give attendees an opportunity to share ideas, information and network with one another. Nonmembers may attend DCDS monthly meetings for a small fee.

Continuing Education Disclaimer: The District of Columbia Dental Society is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. It is the responsibility of each participant to verify the CE requirements of his or her licensing or regulatory agency and to contact them with any questions regarding licensing.

​Past Monthly Meetings

Denise Ciardello

February CE Webinar: You Want me to Say What? Resolving Delicate Patient Situations with Tact & Diplomacy

  • Tue, Feb 11, 2020 | 6:00 PM - Tue, Feb 11, 2020 | 7:00 PM

Contact:​Andres Bachelet
Phone:(202) 367-1163

Registration closes the ​Monday before the event at 5pm.

The webinar is Tuesday, February 11, 2020  6:00pm to 7:00pm.

Please note pricing:

  • Members: $0
  • Non-Members: $75

Topic: Resolving Delicate Patient Situations with Tact & Diplomacy
Instructor: Denise S. Ciardello
Disclaimer: TBA

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​Course Description:

You Want me to Say What?
Resolving Delicate Patient Situations with Tact & Diplomacy

Does your office struggle with handling difficult questions when answering the phone – Do you take my insurance? Can I move my appointment to tomorrow? How much do you charge for a crown?
The fear of losing a patient is often overpowered by giving the answer that truly fits with the policy and philosophies of your practice.
Join Denise for this one-hour session as she introduces dentists helpful steps when dealing with new patients, managing the schedule, and handling the uncomfortable topics of cancellations, no-shows and dismissing patients from the practice.

Target Audience: 
Dentists, Practice owners, Office Managers, Administrators, Dental Assistants, Dental Hygienists, Dental Team Member

Course Category:

Course Duration:
One hour

Learning Objectives:
By the end of this session, participants will be able to:
1. Answer incoming calls with tact and ease
2. Demonstrate professionalism when situations become tense
3. Maintain office protocols with a smile

About the Speaker:  Denise Ciardello

Denise Ciardello

Denise Ciardello always knew she wanted to be an entrepreneur, and today she is the cofounder of Global Team Solutions (GTS), a practice management-consulting firm.  

A professional speaker and published author, her enthusiasm and knowledge about the dental profession has helped many dental teams. She brings experience, insight, and creativity into her management style, along with a sense of humor. In a profession that can cause anxiety in some dental employees, Denise’s consulting approach is to partner with doctors and team members to help them realize the dream of creating a thriving, successful practice. 
Along with her talent for business, Denise has gained numerous distinctions in her industry. She is co-author of OMG! Office Management Guide, the “bible” used in training workshops. She is the past president of the Academy of Dental Management Consultants and a member of the National Speakers Association, Toastmasters International, and Directory of Dental Speakers. 

Denise enjoys spending her precious free time with her family. She also loves to read, shop and work in her yard, which is situated in the beautiful Texas hill country. She can be reached at: