Registration closes the Monday before the event at 5pm.
The webinar is Tuesday, February 11, 2020 6:00pm to 7:00pm.
Please note pricing:
- Members: $0
- Non-Members: $75
Topic: Resolving Delicate Patient Situations with Tact & Diplomacy
Instructor: Denise S. Ciardello
You Want me to Say What?
Resolving Delicate Patient Situations with Tact & Diplomacy
Does your office struggle with handling difficult questions when answering the phone – Do you take my insurance? Can I move my appointment to tomorrow? How much do you charge for a crown?
The fear of losing a patient is often overpowered by giving the answer that truly fits with the policy and philosophies of your practice.
Join Denise for this one-hour session as she introduces dentists helpful steps when dealing with new patients, managing the schedule, and handling the uncomfortable topics of cancellations, no-shows and dismissing patients from the practice.
About the Speaker: Denise Ciardello
Dentists, Practice owners, Office Managers, Administrators, Dental Assistants, Dental Hygienists, Dental Team Member
By the end of this session, participants will be able to:
1. Answer incoming calls with tact and ease
2. Demonstrate professionalism when situations become tense
3. Maintain office protocols with a smile
Denise Ciardello always knew she wanted to be an entrepreneur, and today she is the cofounder of Global Team Solutions (GTS), a practice management-consulting firm.
A professional speaker and published author, her enthusiasm and knowledge about the dental profession has helped many dental teams. She brings experience, insight, and creativity into her management style, along with a sense of humor. In a profession that can cause anxiety in some dental employees, Denise’s consulting approach is to partner with doctors and team members to help them realize the dream of creating a thriving, successful practice.
Along with her talent for business, Denise has gained numerous distinctions in her industry. She is co-author of OMG! Office Management Guide, the “bible” used in training workshops. She is the past president of the Academy of Dental Management Consultants and a member of the National Speakers Association, Toastmasters International, and Directory of Dental Speakers.
Denise enjoys spending her precious free time with her family. She also loves to read, shop and work in her yard, which is situated in the beautiful Texas hill country. She can be reached at: Denise@GTSgurus.com.